Below are some of our most frequently asked questions. If you have a question that is not listed below, please contact us on the contact page and we will help answer any questions/concerns you have.
Q: How does ThrivinU work?
A: ThrivinU gives you the option to order wellness services in- home or in facility with our qualified, certified, licensed and insured wellness providers in as little of one hour or scheduled in advance.
Q: What types of services are offered by ThrivinU?
A: ThrivinU has six categories to choose from whether its IV therapies, wellness, beauty, fitness, physicians and naturopathic providers we got you covered. You get to choose your service and provider before the appointment is scheduled. We have a built in rating and review system to learn about other consumer experiences. Our providers must maintain a rating of 3.5 stars to be featured on our app.
Q: How does ThrivinU select the providers in its network?
A: We’re very careful about the in-home providers we select to join the ThrivinU community. We interview all our in-home providers in person and make sure they are fully licensed and insured in their state of practice. We accept only the highest quality providers and pay them very well to attract the best and the providers must maintain minimum 3.5 stars and excellence in customer satisfaction. All thrivinU providers have passed these government sponsored certification measures. In order to become a ThrivinU provider they must have the highest level of integrity and professionalism. In return, we expect all consumers to reciprocate the same level of respect and conduct.
Q: Can I rebook with the same provider?
A: Yes, absolutely! You always have the option to chose your provider and have access to scheduling future appointments.
Q: Do I need to tip my provider?
A: No. We will never ask you to tip and if you choose to it would not be included in the credit card transaction ran by THrivinU. We take good care of our therapists and pay them above industry standard.
Q: What is the ThrivinU Cancellation policy?
A: You can cancel your appointment up until 48 hours before the appointment time without penalty. If you cancel within 48 hours of the appointment time you will be charged a cancellation fee of $25.00. If your service provider has gone EN ROUTE and you cancel your appointment you will charged a cancellation fee of $35.00. Once the service provider is ON LOCATION you will not be allowed to cancel the appointment. If you do not show up for your appointment the service provider will be charged a NO SHOW fee of $50.00. Your assigned service provider may need to cancel the appointment and in this case, you will be notified of the cancellation and be allowed to choose another service provider.
Q: Does ThrivinU accept insurance?
A: ThrivinU does not accept insurance as a form of payment. However, some insurance companies will allow clients to self-claim and file for reimbursement.
Q: Do you save credit card details?
A: No way! Absolutely Not! Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider.